Shipping Policy
Shipping Policy
Effective Date: September 13, 2026
At UniNebula, we are committed to delivering your order safely, efficiently, and at no additional cost to you. Please review our shipping policy below to understand what to expect when you place an order.
1. Shipping Destination
We currently ship exclusively within the United States, including all 50 states. We do not ship to international addresses, U.S. territories, APO/FPO addresses, or P.O. Boxes at this time.
2. Shipping Cost
Shipping is always free. We offer complimentary standard shipping on every order, with no minimum purchase required.
3. Order Processing Time
All orders are carefully inspected and prepared before dispatch. Please allow 1–2 business days for order processing and handling. Orders placed on weekends or public holidays will begin processing on the next business day.
4. Estimated Delivery Time
Once your order has been processed and dispatched, estimated delivery time is 2–4 business days depending on your location within the United States.
| Stage | Timeframe |
|---|---|
| Order Processing | 1–2 Business Days |
| Shipping & Delivery | 2–4 Business Days |
| Total Estimated Time | 3–6 Business Days |
5. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your delivery in real time. Please allow up to 24 hours for tracking information to become active after the confirmation email is sent.
6. Shipping Delays
While we strive to meet all estimated delivery windows, delays may occasionally occur due to carrier disruptions, severe weather, high order volumes, or other circumstances beyond our control. UniNebula is not responsible for carrier-related delays; however, we will do our best to assist you in resolving any issues.
7. Lost or Missing Packages
If your tracking shows your package as delivered but you have not received it, please:
- Check with neighbors or building management.
- Allow 1–2 additional business days, as carriers sometimes mark packages delivered prematurely.
- Contact us at support@uninebula.com if the issue persists.
We will work with the carrier to investigate and resolve the situation promptly.
8. Contact Us
UniNebula
Email: support@uninebula.com
Phone: 859-317-2101
Address: 2101 Capstone Dr, Lexington, KY 40511, United States