Refund policy

Refund Policy

Effective Date: September 13, 2026

At UniNebula, we stand behind the quality of our products. If you are not fully satisfied with your purchase, we are here to make it right — clearly, fairly, and without hassle.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is submitted within 30 days of the original purchase date.
  • The item is unused, unaltered, and in its original packaging.
  • OR the item arrived damaged, defective, or was incorrect due to an error on our part.

We do not accept returns for:

  • Items that have been used, installed, or show signs of wear.
  • Items returned after 30 days of the purchase date.
  • Items damaged due to customer misuse or improper handling.

2. No Exchanges

We do not offer product exchanges. If you wish to receive a different item, please initiate a return for a refund and place a new order at your convenience.

3. Return Shipping

Return shipping is fully covered by UniNebula. Once your return request is approved, we will provide a prepaid return shipping label at no cost to you. You will not be charged any return fees.

4. How to Initiate a Return

To begin a return, please contact our support team:

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 1–2 business days with return instructions and a prepaid shipping label.

5. Refund Processing

Once we receive and inspect your returned item, your refund will be processed within 10 business days. Refunds are issued to the original payment method used at checkout. You will receive an email confirmation once your refund has been processed.

Please note: Depending on your financial institution, it may take an additional 3–5 business days for the refund to appear on your statement.

6. Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 10 days of delivery with your order number and clear photo evidence. We will arrange a full refund or replacement at our discretion, with no return required in qualifying cases.

7. Order Cancellations

Orders may be cancelled within 24 hours of placement if they have not yet entered processing. Please contact us immediately at support@uninebula.com to request a cancellation. After 24 hours, orders cannot be cancelled and must follow the standard return process.

8. Contact Us

For any refund or return inquiries, please reach out to our customer support team:

UniNebula
Email: support@uninebula.com
Phone: 859-317-2101
Address: 2101 Capstone Dr, Lexington, KY 40511, United States